FAQs
FAQs
Read UAA's most frequently asked questions (FAQs)
Who is UAA?
UAA is a trusted name in the insurance industry, specialising in providing innovative insurance solutions for the mobile plant industry. Operating in Australia, New Zealand and globally, UAA is committed to building long-term relationships with our valued customers. Our success lies in our unwavering focus on mutual respect and reliability.
Industry tailored products include:
- Industrial Special Plant (ISP) – combining seven cover sections in one comprehensive insurance package, plus;
- Professional Contractor (ProCon) – streamlining five key cover sections under one policy.
For more information on UAA’s ISP and ProCon products please read the Products page.
Why use UAA?
We consider and treat brokers as business partners. They sit very firmly at the heart of our business – and their success is very much seen as our success. We have an unswerving commitment to ensure turnaround times are expedient and all documentation is accurate – in the belief that it is better to do it once and do it right.
A prime value proposition is the knowledge and experience we bring to our broker partners to ensure the best insurance “fit” for their/our clients. UAA’s in-house professionals will help you throughout the claims process, ensuring that you are well informed on the status of your claim along the way.
Who underwrites UAA?
Underwriting Agencies of Australia Pty Ltd provides insurance policies through QBE Insurance (Australia) Limited (QBE) ABN 78 003 191 035, AFSL 239545, 388 George Street, Sydney, NSW 2000.
Can you tell me more about QBE?
QBE Insurance (Australia) Limited ABN 78 003 191 035, AFSL 239545 (QBE) is a member of the QBE Insurance Group of companies. QBE Insurance Group Limited ABN 28 008 485 014 is the ultimate parent entity and is listed on the Australian Securities Exchange (ASX: QBE). QBE has been helping Australians protect the things that are important to them since 1886.
What experience does the UAA staff have?
Our leadership team and underwriters have extensive experience in underwriting and claims management.
For further information please see About Our Team.
What makes UAA different from its competitors?
At UAA we differentiate ourselves in the way we deliver our service, provide advice on cover and tailor our insurance products to benefit our brokers and clients.
UAA is a specialist insurance agency with the ability to provide a complete service-based package that includes broker education, easy to read policy wordings, competitive rates and the ability for Brokers to speak directly to the decision makers for underwriting and claims.
Can I tailor my policy?
Absolutely. We start with a comprehensive, basic policy. Then depending upon the particular risk insured, the policy can be extended to insure a range of risks.
If there is not an endorsement included in the endorsement section of the policy to serve your requirements, we tailor them to suit.
What if I have a claim?
In the event of loss or damage, tell us what has happened straight away.
Call your broker or UAA on 02 4925 6666 or make a claim by completing the UAA Claim Form.
UAA ISP Windscreen Breakage Claim Form
UAA ISP Claim Form
Claim forms can be emailed to:
New South Wales | |
Queensland | |
Victoria | |
Tasmania | |
Western Australia | |
South Australia | |
Northern Territory | |
ALL AUSTRALIAN WINDSCREEN CLAIMS |
For further information please see Claims Information.