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Underwriting Agencies of Australia

Claims

Claims

Claims Information

Responsive. Communicative. Specialised.

The UAA Claims department is dedicated to providing assistance to your needs at a time of unfortunate loss. UAA Claims is a highly specialised team that has extensive experience in managing claims for our mobile plant and machinery customers.

This expertise gained over many years has developed long standing business relationships and credibility with the very best mobile plant and machinery industry service suppliers across Australia, who share the same passion in assisting you to get back to operation as quickly as possible after incurring a loss

Need to make a claim?

Our Claims Department will act quickly on a reported claim and will mobilise our resources to minimize any unnecessary downtime

Take a look at the steps below, if you are unsure, please contact UAA Claims on 02 4925 6666 for assistance.

Step 1: Stay Safe

  • Ensure you and anyone involved in the incident are safe and secure.
  • Call the police if required by law or your policy.

Step 2: Gather Information

  • Get as much information as possible from witnesses or anyone else involved in the accident, including names, addresses, phone numbers, registration plate numbers, makes and models, and insurer details.
  • If you have your phone, take some photos of the incident and location.

Step 3: Call or Lodge

  • Tell us what has happened straight away.
  • Call your broker or UAA on 02 4925 6666  or make a claim by completing the UAA Claim Form.

UAA ISP Windscreen Breakage Claim Form
UAA ISP Claim Form

What happens after you make a claim?

Below is an overview of what to expect after you’ve made a claim. Remember, if you have any questions or if you would like to know how your claim is progressing, please contact our claims professionals on 02 4925 6666.

Quote: we will ask you to obtain a quote or a costing to repair and/or replace the items affected.

Assess: we will assess the quotes and damage, and thereafter give approval to repair the damage or settle your loss.

Complete: we will take care of any settlements for damage to other parties, or recover any losses from third parties

Complaint

If you have a complaint, please tell us, as it gives us the opportunity to address your concerns and continue to improve, support, and provide value to you. Your complaint could be about your policy, a claim, your privacy, or an issue related to the conduct of our agents, authorised representatives, or service suppliers.

Click here to read our Complaints Process

Confirmation of Transaction for Claims

UAA informs you, on behalf of QBE, under the law if you are a *Retail Client you are entitled to request a Confirmation of Clam Transaction from UAA when the claim is finalised by contacting the claims officer managing your claim.

 If you have any questions or concerns, please call UAA on 02 4925 6666.

*Under the Corporations Act 2001 (Cth) a Retail Client is:

  • an individual; or
  • a manufacturing business employing less than 100 people; or any other business employing less than 20 people.

Contact information

We have a highly specialised team with extensive experience in managing claims for our Mobile Plant and Machinery customers.

Claim forms can be emailed to: